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Products FAQ

Why is the expected delivery date 2 – 4 weeks?

We are a start up. As you may know, holding gold inventory is rough on our checking account. As we grow we hope to be able to scale the inventory we keep on hand in order to better satisfy our clients needs in a more expedited way. In the mean time most items will need to be handmade with our craftsmen on a per-order basis.

Some products have sold extremely well during trunk shows so we have some inventory on hand, those products can be delivered within 2-5 working days. If timing is an issue please contact us and we will do our best to work with you to meet your deadline.

 

Why do you work in 18k gold?

Quality is at the foundation of our brand. Many jewelry designers work in 14k or plate 18k, however solid 18k is the most durable and elevated form of fine jewelry and is the gold of choice by all Jewelry Powerhouses. We want you to have NG pieces you wear all the time and that are passed along through generations. We focus on giving you the best quality materials at an accessible price.  

 

Do you do some pieces in another gold than rose?

It is possible to order any model in any 18k gold you like. The only thing we ask of you is to be patient for the delivery which should fall within a 2-6 week window.

 

Do you take custom orders?

Yes our goal is to make whatever you desire. Many people ask about making a piece in a different gold. That is an easy custom order that can be done to satisfy your needs and aesthetics. For the customized bangles we can do pieces with names, dates, hashtags for all events such as birthdays, babymoons, bridesmaid’s gifts.

 

What if I have an issue after the 10-day return window?

We stand behind all of our pieces, and we will do our best to accommodate, polish or repair anything within a 6-month period from your purchase.

However, please note that these items are handmade made fine jewelry, it is important to handle them with care.

 

My girlfriend likes your stuff but I have no idea what to get her?

We get it. We are here to help. Pick whatever you think is right, if she isn’t 100% satisfied we can exchange, give her credit, or refund you. We want you to both be happy with your NG purchasing experience.

We are also happy to assist and recommend pieces based on your girlfriend’s aesthetics.

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